All the folks at Good Vittles, delight in the opportunity to converse with our customers. Providing you with an informative level of customer service is our privilege and passion.
Fresh products are shipped on the day of harvest. All of our frozen products are "fresh-frozen", meaning that we put them in a flash freezer immediately after the harvest or cooking process.
We always have access to fresh duck products. Although rare, there may be times when the demand for our pre-cooked products exceeds our supply. You will be informed of any delay and should you desire, we will issue a refund immediately.
Order Cancellations or Adjustments
You may cancel or adjust any order prior to it being shipped.....just call us at 610-562-8482 or send us a message through the website. Once your order is shipped, the sale is final and no refunds will be issued. If you refuse delivery or interfere with the shipment while in transit, you will be responsible for any additional fees that UPS charges us.
Good Vittles has invested in developing an effective cold chain system for product delivery in any weather profile. If you ordered a frozen product, then we guarantee that it will be delivered frozen. We guarantee that fresh product will arrive with a temperature below 40 degrees F. In the unlikely even that you are not satisfied with your purchase, please call us within 24 hours. Your concern will be handled promptly in one of the following manners:
Our customer service staff is available Monday through Friday from 9 AM to 6 PM Eastern Standard Time. On occasion we will have someone in the office on Saturday, so give us a try. Feel free to contact us with any questions or concerns at 610-562-8482.
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